الشحن

SHIPPING & RETURNS POLICY — VEAUDRY UAE

Effective date: 02/09/2026

1. Scope

• This Shipping & Returns Policy applies to orders placed with Veaudry UAE (“VEAUDRY”, “we”, “us”) for delivery within the United Arab Emirates (UAE).
• For international shipments outside the UAE, contact customercare@veaudry.com for a quote; international shipments require payment of courier and customs charges in advance and are subject to additional terms.

1. Order processing

• Orders are processed after payment authorization and any required identity/payment verification is completed.
• We aim to dispatch most in‑stock orders within 1 business day of payment clearance. Dispatch times exclude weekends and UAE public holidays.

1. Delivery methods and timeframes

• All deliveries are door‑to‑door via our selected courier partners.
• Major UAE urban centers (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah): typical delivery 1–3 business days from dispatch.
• Remote areas / outlying emirates: typical delivery 2–5 business days from dispatch.
• Heavy, bulky or custom items may require additional handling time; we will notify you when applicable.
• Delivery timeframes begin from dispatch, not from order placement.

1. Delivery fees and duties

• Delivery fees are calculated at checkout and shown prior to payment. Any customs, duties or taxes for cross‑border shipments are the recipient’s responsibility. For UAE domestic deliveries, prices include applicable UAE VAT unless otherwise stated.
• If an address is remote or requires special handling, additional charges may apply; we will notify you before dispatch.

1. Failed delivery / address issues

• Ensure delivery address and contact details are accurate. If delivery fails due to an incorrect or incomplete address provided by you, additional re‑delivery charges may apply, and delivery may be delayed.
• Uncollected shipments returned to us will be subject to return shipping and handling charges, which may be deducted from any refund.

1. Payment and security

• Payments are processed via our third‑party payment provider(s). We do not retain full payment card details. We accept the payment methods displayed at checkout.
• Where additional verification is required for fraud prevention, we may delay dispatch until verification is complete.

1. Returns, cancellations and exchanges — consumers

• Cooling‑off / cancellation: You may cancel most online purchases and request a return in accordance with applicable UAE consumer protection rules and this Policy. To cancel, notify us promptly at customercare@veaudry.com.
• Return window: Unless a longer statutory period applies, items must be returned within 7 calendar days of delivery unless otherwise stated at the point of sale. For items specifically sold with a different return period, the shorter or longer period shown at sale will apply.
• Condition for returns: For hygiene and safety reasons, opened, used, soiled or non‑resalable items cannot be accepted (this includes most cosmetics, personal care items and brushes), unless the item is defective. Returned items must be unused, in original packaging, with all seals, tags, accessories and documentation intact.
• Defective or incorrect items: If an item is defective, damaged on arrival or not as described, notify us immediately with photographic evidence. We will arrange repair, replacement or full refund (including reasonable return shipping) at our option.
• Exchanges: Exchanges are subject to stock availability. If exchanging for a product of different price, any difference will be charged or refunded. Return shipping for an exchange is handled as described at time of request.
• Return costs: You are responsible for return shipping costs unless the return is due to our error, defective goods, or goods damaged in transit. We may provide a prepaid return label for eligible returns.
• Handling / restocking fees: We may charge a reasonable handling or restocking fee when permitted by law; any such fee will be disclosed before you confirm the return.

1. Refunds

• Approved refunds will be processed within10 business days of receipt and inspection of the returned goods. Payment provider and banking processing times may add additional days before funds appear in your account. Refunds will be issued using the original payment method where possible.
• We will deduct applicable delivery, customs, handling or restocking fees from refunds only where permitted by law and disclosed in advance.

1. Employee purchases

• Employees purchasing VEAUDRY products must follow the same order, payment, delivery and returns procedures as consumers, except where an internal employee purchase policy states otherwise. Any employee discounts, special shipping or bespoke terms will be documented separately.

1. Liability and limits

• VEAUDRY will use reasonable care to deliver goods in good condition. To the fullest extent permitted by UAE law, our liability for loss or damage is limited to the purchase price of the affected goods. We are not liable for indirect or consequential losses.
• Risk of loss passes to you on delivery (i.e., when the goods are delivered to the address you provided and signed for).

1. Dispute resolution and governing law

• This Policy is governed by and shall be interpreted in accordance with the laws of the UAE. Any dispute arising from or related to this Policy, or your order may be referred to the competent UAE consumer protection authority or resolved by the courts of the UAE in accordance with applicable law.

1. Contact

• For shipping, returns or refunds enquiries: customercare@veaudry.com
• Postal address: [301 Liv Residence, King Salman Bin Abdulaziz Al Saud Street, Marina Promenade, Dubai, UAE]
• Phone: +971 588707089
• Company registration / trade license: [Elev8 Collective FZ-LLC, Trade license number - 5036762, FDBC5016, Compass Building, Al Shohada Road, Al Hamra Industrial Zone – FZ, Ras Al Khaimah, UAE
  Provide your order number, name, contact details and photos where relevant. We will verify identity before processing refunds, returns or exchanges when required.

1. Changes

• We may update this Policy from time to time. The effective date is shown at the top. Continued use of our services after changes indicates acceptance.